Frequently Asked Questions

🛍️ Orders & Shipping

Q: How long does shipping take?
A: Orders are typically delivered within 5–10 business days from our US warehouse. You'll receive a tracking number as soon as your order ships.

Q: Do you ship internationally?
A: We currently ship within the US. International shipping options are coming soon — stay tuned!

Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so changes may not always be possible. Please contact us as soon as possible at ms.bookworm.2024@gmail.com and we'll do our best to help.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of delivery for a full refund or exchange.

Q: What if my product arrived damaged?
A: We're sorry to hear that! Please email us with a photo of the damaged item within 7 days of delivery and we'll send a replacement right away.

🌿 Products & Ingredients

Q: Are your products cruelty-free?
A: Yes — all of our products are cruelty-free and never tested on animals.

Q: Are your products suitable for sensitive skin?
A: Most of our products are formulated for all skin types, including sensitive skin. Each product page lists full ingredient details so you can check before purchasing.

Q: Are your skincare products dermatologist-tested?
A: Yes, our professional-grade formulas are dermatologist-tested for safety and efficacy.

Q: Do your products contain parabens or sulfates?
A: We prioritize clean, skin-friendly formulations. Please refer to the ingredient list on each product page for full transparency.

💆 Skincare & Haircare Advice

Q: How do I know which products are right for me?
A: Browse our collections by concern — whether you're targeting cellulite, dryness, hair growth, or anti-aging, each product page includes detailed use-case guidance to help you choose.

Q: Can I use multiple products together?
A: Absolutely! Our products are designed to complement each other. For example, our Korean Skincare Routine Set is a complete 7-step regimen you can follow morning and night.

Q: How soon will I see results?
A: Results vary by product and skin type. Most customers notice improvements within 2–4 weeks of consistent use. For hair growth products, allow 3–6 months for full results.

📦 Account & General

Q: Do I need an account to place an order?
A: No — you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.

Q: How can I contact you?
A: You can reach us at ms.bookworm.2024@gmail.com or through the contact form on our website. We aim to respond within 24–48 hours.