Refund policy
Last updated: 07.18.2026
At Honey Glaze LLC, we want you to feel confident in your purchase. Please review our return and refund guidelines below.
Digital Products (Ebooks & Downloads)
Due to the nature of digital products, all ebook and digital download sales are final and non-refundable once the file has been accessed or downloaded. If you experience a technical issue receiving or opening your download, contact us within 7 days of purchase at ms.bookworm.2024@gmail.com and we'll make it right.
Physical Products — Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- The item must be unused, unopened, and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
To start a return, contact us at ms.bookworm.2024@gmail.com. Please do not send items back without first requesting a return — unauthorized returns will not be accepted. Once your return is approved, we'll provide instructions and, where applicable, a return shipping label. Returns should be sent to:
Honey Glaze LLC
15442 Ventura Blvd, Ste 201-2137
Sherman Oaks, CA 91403
United States
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if an item arrives defective, damaged, or incorrect. Include clear photos of the item and packaging so we can resolve it quickly — either a replacement or a refund.
Non-Returnable Items
The following cannot be returned: perishable goods, custom or personalized items, opened or used personal care and beauty products (for hygiene reasons), digital products, gift cards, and sale or promotional items. We also do not accept returns of hazardous materials, flammable liquids, or gases.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping fees are non-refundable.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification, provided the item is unused and in its original condition with proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days; digital-product refunds (where issued per the policy above) are processed within 10 business days. Processing time on your bank or card issuer's end may vary. If more than 15 business days have passed since approval, contact us at ms.bookworm.2024@gmail.com.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this window, the order may already be in processing and cannot be canceled.
Chargebacks & Disputes
If you have an issue with your order, please contact us before filing a dispute with your bank or payment provider — we're committed to resolving issues quickly and fairly.
Contact Us
We usually reply within 12 hours.
✉️ ms.bookworm.2024@gmail.com
🌐 honeyglazellc.com
